Question 101

A Service Manager has just configured Chat at a company site. Now, the Agents cannot see the Chat footer component in the ....
Which configuration option should be verified?
  • Question 102

    Universal containers would like for articles to be suggested to agents based on information they are typing into the case. What solution should a consultant recommend?
  • Question 103

    Universal Containers wants to allow customers to ability to submit cases and also to see a dashboard of case resolution history.
    Which type of Community license should be used to meet these requirements?
  • Question 104

    Cloud Kicks use a Console App to support users. Service agents open an Account workspace tab and multiple subtabs for the Case, Contact and service Contract. Service agents would like to share links to recently opened subtabs with other users to swarm on cases.
    What should a consultant recommend to meet the requirements?
  • Question 105

    What solution should a consultant recommend while designing a plan to decrease a company's cost per call?
    (Choose 2)