Question 196
In the telesales contact center, Universal Containers has three-step and five-step order process, contingent on
the type of product solD. Which approach should be used to optimize the order process? Choose 2 answers
the type of product solD. Which approach should be used to optimize the order process? Choose 2 answers
Question 197
what approach should a consultant use to ensure that knowledge search
only display articles for a servcie agents product specialization ?
only display articles for a servcie agents product specialization ?
Question 198
Universal Containers is using the Lightning Service Console for managing cases and wants to add a softphone to enable click-to-call capability.
Which three configurations are needed for the softphone to work in Salesforce? Choose 3 answers
Which three configurations are needed for the softphone to work in Salesforce? Choose 3 answers
Question 199
Universal Containers wants to provide its five million customers a solution where customers can submit inquiries, monitor the status of those inquiries, and view their contact information.
Which type of Community license should be used to meet these requirements?
Which type of Community license should be used to meet these requirements?
Question 200
Universal Containers, a new Salesforce customer, needs its millions of consumers to have public access to
Knowledge on its corporate website. The consumers also need the ability to login to create, update, and read
historical cases.
Which product and license type would meet all of these requirements?
Knowledge on its corporate website. The consumers also need the ability to login to create, update, and read
historical cases.
Which product and license type would meet all of these requirements?