Free Access Salesforce.Service-Cloud-Consultant.v2023-12-02.q200 Practice Test (Page 36)

Question 171

After migration from Knowledge to Lightning Knowledge , Authors are unable to cretae FAQ article type , but can succefull create Install Notes article type.SupportMngers have confirmed that articles of type FAQ exist in production.
How shoud a consultant correct this problem?

A.Set Article Or Wide to Public Read Write

B.Grant Authors acess to FAQ artcle type

C.Grant authors access to the FAQ records type

D.Add Authors to the FAQ data category

Question 172

After migrating from Knowledge to Lightning Knowledge, Authors are unable to create FAQ article type, but can successfully create Install Notes articles type. Support Managers have confirmed that articles of types FAQ exist in Production.
How should a consultant correct this problem

A.Add Authors to the FaQ Data Category.

B.Grant Authors access to the FAQ article type.

C.Grant Authors access to the FaQ record type

D.Set article Org Wide Default to Public ReadWrite.

Question 173

Universal Containers is changing their case management system to Salesforce. All active accounts, contacts,
open cases, and closed cases for the past five years must be migrated to Salesforce for go-live.
Which approach should the Consultant use for data migration?

A.Prepare, Plan, Validate, Execute, Text

B.Prepare, Plan, Text, Execute, Validate

C.Plan, Prepare, Validate, Execute, Text

D.Plan, Prepare, Test, Execute, Validate

Question 174

Which contact center type is most likely to implement Information Technology Infrastructure Library (ITIL)
to align with industry best practices?

A.Human Resources (HR) help desk

B.Telesales center

C.Information Technology (IT) help desk

D.Telemarketing center

Question 175

What are benefits of deploying Knowledge in a high volume Service Cloud portal? (Choose 2)

A.Eliminates tracking of customer entitlements

B.Uncovers gaps in the knowledge base

C.Reduces incoming call volume

D.Replaces the need for an email channel

Other Version: 529Salesforce.Service-Cloud-Consultant.v2026-01-22.q107; 2371Salesforce.Service-Cloud-Consultant.v2024-12-13.q136; 4453Salesforce.Service-Cloud-Consultant.v2023-07-29.q164; 2204Salesforce.Service-Cloud-Consultant.v2023-02-15.q37; 4520Salesforce.Service-Cloud-Consultant.v2022-12-22.q177; 9833Salesforce.Service-Cloud-Consultant.v2022-08-16.q199; 23391Salesforce.Service-Cloud-Consultant.v2022-05-13.q183; 97Salesforce.Actualtestpdf.Service-Cloud-Consultant.v2021-12-03.by.chester.153q.pdf; 22474Salesforce.Service-Cloud-Consultant.v2021-11-08.q122

Latest Upload: 255PaloAltoNetworks.NGFW-Engineer.v2026-05-01.q43; 364Nokia.4A0-113.v2026-05-01.q69; 400EC-COUNCIL.312-49v11.v2026-04-30.q214; 316Microsoft.MB-820.v2026-04-30.q101; 249Salesforce.MC-202.v2026-04-30.q57; 277BICSI.INSTC_V8.v2026-04-29.q53; 415NMLS.MLO.v2026-04-28.q82; 280NCARB.Project-Management.v2026-04-28.q27; 497EMC.D-AV-DY-23.v2026-04-27.q184; 1309ServiceNow.CSA.v2026-04-27.q483

Question 171

Question 172

Question 173

Question 174

Question 175

Download PDF File