An instructor has been assigned to design one synchronous online practical lab with the objective to prepare and discuss the capabilities of a new software product. In the past, the trainer has had difficulty managing the class with this group. Which of the following classroom management techniques would be MOST effective in this situation?

During a training session, a learner asks an instructor an irrelevant question regarding politics. Which of the following BEST indicates how the instructor should respond?

Which of the following question types should an instructor typically avoid?

After a training class was completed, the instructor conducted several passive on the job observations of each learner who attended the class. Which of the following is the primary benefit of the observations?

An instructor asks a learner a question. The learner's response confuses some of the other learners. Which of the following would be the BEST action for the instructor to take?