Question 6

You want to create a report in which your customer can enter any date and generate all the incidents created on that date.
Which type of report and variable should you use?
  • Question 7

    Contact X is assigned to a Platinum SLA, which allows the contact to create a total of 250 incidents in a month.
    Your client wants to reduce the number of incidents to 100.
    Which action should you perform?
  • Question 8

    How can you access the Report Explorer?
  • Question 9

    Which two statements are true about exporting report data? (Choose two.)
  • Question 10

    You are working on a public answer that you want to add a part of information within the answer that is not yet approved for public visibility.
    How will you do this without impacting the knowledgebase answer?