Your client wants a report to see all the incidents with status grouped under the name of the contact. For an unresolved status, the queue information under which the incident is present should be displayed.
What should you use to display the details at different levels?

Your customer wants to generate a report showing the number of days since incidents of a particular incident type were updated.
What should you use to create this report?

Examine these statements about products, categories, and dispositions:
1. Maximum hierarchy level of product/category is five.
2. A disposition cannot be seen in the customer portal.
3. Deleting a product classification will not cause any issue in rules.
4. A parent product can only be deleted after deleting all child products.
Which statements are true?

Which three pieces of information can be obtained from the Knowledge Advanced Analytics standard reports?
(Choose three.)

Which two statements are true about Connect Web Services? (Choose two.)