Free Access Oracle.1Z0-1037-20.v2022-02-15.q24 Practice Test (Page 5)

What does the response requirement in an SLA specify?

A.the overall maximum time limit for the initial response and resolution for each incident.

B.individual time limits for the initial response time and subsequent resolution as per the business hours.

C.initial response time limit to all customer inquiries within one business day.

D.the maximum number of days allowed for the resolution of an incident as per the business hours.

In Knowledge Advanced, which section displays the lock status?

A.Reports

B.Properties

C.Overview

D.Analytics

What two factors are responsible for ranking of an answer? (Choose two.)

A.display position

B.number of answers linked to that answer

C.number of searches for that answer article

D.solved count based on customer activity

Which action can be performed on published reports?

A.enable drill-down links for report levels

B.modify report permissions

C.activate run-time selectable filters

D.add page breaks

In Knowledge Advanced, which three tasks can be filtered? (Choose three.)

A.tasks related to specific content types only

B.tasks that are assigned

C.open tasks only

D.tasks for specific users

E.tasks that are unassigned

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