Free Access Oracle.1Z0-1038-21.v2022-01-17.q33 Practice Test (Page 4)

Question 11

A customer wants to change the following text on the receipt and ask submit page:
"Thanks for submitting your question. Use this reference number for follow up:#120728-000001 A member of our support team will get back to you soon.
If you need to update your question and you already have an account, log in, click the Your Account tab, and select the question to open and update it." Which two actions will allow you to identify the correct message base item if you did not know which message base you need to edit? (Choose two.)

A.Submit an incident to customer care.

B.Run a message base report and search for the text string you want to change.

C.Look for the message in the receipt email body.

D.Identify the customer portal page that includes the text you want to change and identify the message base from within the code.

Question 12

A customer is using a service level agreement (SLA) to calculate resolution due dates automatically when an SLAinstance is added to an incident. What setup is required for resolution due calculations?

A.Create a custom incident milestones report and add it to a custom incident workspace

B.Add all the holidays observed by your organization.

C.Define default response requirements.

D.Use business rules to automatically calculate dates

Question 13

Which two are non-CRUD operations?

A.CSVTableSet results = RunAnalyticsReport(AnalyticsReport ReportObject, int Limit, int Start, string Delimiter, bool ReturnRawResult, bool DisableMTOM, out byte[] FileData);

B.ReturnRawResult, bool DisableMTOM, outbyte[] FileData);RNObject[] rnObjects = _client.Get(clientlnfoHeader, objects, options);

C.ResetContactPasswordResponseMsg = Binding.ResetContactPassword(ID ContactID);

D.RNObject[] = Binding.Create(RNObject[] Objects, CreateProcessingOptions Options);

E.UpdateResponseMsg = Binding.Update(RNObject[] Objects,UpdateProcessingOptions ProcessingOptions);

F.CSVTableSet = Binding.QueryCSV(string Query, int PageSize, string Delimiter, bool

Question 14

Which two components can be edited in a standard report?

A.Report headings

B.Column headings

C.Non-selectable filters

D.Permissions

E.Graphs

F.Schedules

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Question 11

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Question 13

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