A.Text field

B.Text area

C.Radio

D.Menu

E.Float

F.Date/time

G.Integer

A.It cannot be used in Custom Object workspaces.

B.It Is available as JavaScript objectsand can be exposed through browser controls in a workspace.

C.It is available when you use the Connect Common Object Model CCOM for API operations.

D.It comes with in-built exception handling.

A.They enable you to specify the duration for which an incident can be kept in waiting status.

B.They enable you to restrict the number of incidents raised by end users through various channels.

C.They enable you torestrict what agents can view as part of navigation on the console.

D.They enable you to set the reports that are visible to an agent.

E.They enable you to restrict the knowledge articles that are viewed by end users in the Customer Portal.

F.They enable you to set a timeline for an agent to respond to an incident.

A.A catch-all incident rule should be typically at the bottom of the rules listed in the initial state.

B.All incident rules should have an action to transit from the initial state to another state.

C.A catch-all rulehas no impact on incident rules.

D.A catch-all escalation action has no impact on incident rules.

E.Queues, staff accounts, custom fields, and profiles must be functioning before rules can be built based on them.

F.Incident rules should have one rule state.

G.Incident rules should have a minimum of two rule states.

A.It is a profile setting that must be enabled for a profile.

B.It allows an agent desktop to log in to the application without any add-ins.

C.It is enabled automatically if the previous shutdown of the agent desktop application did not happen normally.

D.It is a setting that must be enabled at the interface level.

E.It allows an agent desktop to log in to the application with local add-in files.