A technician is cleaning malware on a Windows workstation. Which of the following would MOST likely prevent a recurrence of the same malware?

Joe, a user, is gelling replies to an email message he never sent Joe contacts the help desk to ask what he should do.
Which of the following should the help desk technician recommend FIRST to Joe?

A technician wants to deploy a solution to manage a computer remotely. The technician is not allowed to modify any network configuration and is not able to forward any ports on the router to internal devices. Which of the following remote access technologies would be BEST suited for this situation?

Which of the following would be the FASTEST method to perform a clean install of the latest Windows OS?

A user updated an iOS smartphone and is now having issues connecting to the Internet. The phone shows 1x for signal strength while making calls. Which of the following are the MOST likely causes of these issues?
(Choose two.)