Free Access Cisco.500-443.v2024-03-25.q58 Practice Test (Page 8)

Question 31

Which of the following tools is used to monitor and troubleshoot UCCE system issues related to system components and services?

A.Cisco Unified Contact Center Enterprise Administration (CUCEA)

B.Cisco Unified Contact Center Enterprise Serviceability (CUCEs)

C.Cisco Unified Intelligence Center (CUIC)

D.Cisco RTMT (Real-Time Monitoring Tool)

Question 32

Which of the following is a reporting tool available in the Cisco Finesse Desktop?

A.Cisco Unified Communications Manager (CUCM)

B.Cisco Unified Contact Center Enterprise Administration (CUCEA)

C.Cisco Unified Intelligence Center (CUIC)

D.Cisco RTMT (Real-Time Monitoring Tool)

Question 33

What is the role of the Cisco Unified Contact Center Enterprise (UCCE. Peripheral Gateway (PG) in UCCE?

A.To handle incoming customer interactions

B.To manage and control the UCCE system components

C.To interface with external devices such as ACDs and IVRs

D.To provide real-time statistics on call center performance

Question 34

Which of the following are components of the UCCE Database Cluster? (Select all that apply)

A.PG

B.AW/HDS

C.Logger

D.Router

Question 35

Which three methods ensure that Cisco Unified Contact Center Enterprise route requests that experience unexpected scripting conditions are counted as default-routed rather than errors in call type reports? (Choose three.)

A.Test your scripts to ensure that all routing logic is correct.

B.Configure default labels for each skill group using the Configuration Manager.

C.In all routing scripts, account for failure by triggering one of the congestion control features to handle the call.

D.Configure default labels for each dialed number using the Configuration Manager.

E.In all routing scripts, account for failure by creating a path for calls that encounter unexpected conditions.

F.Include a Termination node with Termination type of default label for all scripts in which there is some unexpected input.

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Question 31

Question 32

Question 33

Question 34

Question 35

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