Free Access Cisco.500-443.v2024-03-25.q58 Practice Test (Page 7)

Refer to the exhibit.

The Cisco Unified Customer Voice Portal post call survey is enabled on OAMP. Which option describes what the survey dialed number pattern represents?

A.dial peer and route pattern configured for survey DN and dialed number configured for Cisco Unified Contact Center Enterprise scripts

B.dial peer configured for survey DN and dialed number configured for Cisco Unified Contact Center Enterprise scripts

C.dial peer configured for survey DN

D.route pattern configured for survey DN

E.dialed number configured for UCCE scripts

What is the semantic meaning of the RouterCallKeyDay variable?

A.It represents a sequence number used for ordering rows for the same call.

B.It represents a string that corresponds to the day that the call was taken. For example: at midnightit could advance from "Monday" to "Tuesday".

C.It represents a number that corresponds to the day that the call was taken. For example: at midnight it could increment from 151191 to 151192.

D.It represents a number that uniquely identifies the call during the day it was taken. For example: at midnight it would reset to zero.

E.It represents a string that corresponds to a Globally Unique Call Identifier.

How is Mobile Agent implemented?

A.Both CUCM based and CTIOS silent monitoring are supported for Mobile agent silent monitoring.

B.Remote CTI Port DM is used oy the agent at loom and is where callers are routed when this agent is selected

C.iBoth RCP and LCP CTI ports are linked with PG and Call control for those ports are provided by PG through JTAPI to CM.

D.Local CTI Port is good enough for logged-in Mobile Agent and full functionality.

Which three rules apply when configuring agent teams? (Choose three.)

A.All agents that belong to an agent team and all supervisors for that agent team can be on multiple peripherals.

B.An agent can be a member of only one agent team.

C.An agent team can have multiple primary supervisors.

D.An agent team can have multiple primary supervisors but can only be a member of one teams.

E.All agents that belong to an agent team and all supervisors for that agent team must be on the same peripheral.

F.An agent team can have only one primary supervisor but can be a member of multiple teams.

G.An agent can be a member of multiple agent teams.

H.An agent team can have only one primary supervisor.

Which of the following are components of the Cisco Packaged Contact Center Enterprise (PCCE)? (Select all that apply)

A.Cisco Unified Communications Manager (CUCM)

B.Cisco Unified Customer Voice Portal (CVP)

C.Cisco Unified Intelligence Center (CUIC)

D.Cisco Unified Contact Center Enterprise (UCCE)

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