Question 51

Where are all agents used in the Avaya Aura Contact Center POM integration administered?
  • Question 52

    Which Avaya Aura Contact Center component manages all media processing for the contact center including playing messages and collecting DTMF digits?
  • Question 53

    A customer has purchased Avaya Aura Contact Center (AACC) with the correct licensing to provide Open Queue session licenses, and to provide agent licenses for the required multimedia contact types.
    Where is Open Queue initially enabled in AACC?
  • Question 54

    A customer with Contact Center Multimedia (CCMM) needs to create, modify, and monitor outbound campaigns. Which CCMM tool, accessed from the Contact Center Manager Administration (CCMA) application, provides this functionality?
  • Question 55

    You are configuring the Real-Time Statistics Multicast (RSM) settings on a newly installed Avaya Aura Contact Center (AACC).
    Which address is within the acceptable range for use as an IP Multicast address on Contact Center Manager Server (CCMS)?