Question 6

When performing an immediate backup in the Contact Center Database Maintenance utility, which application is the only one that is not selected bydefault?
  • Question 7

    Which Avaya Aura Contact Center component is a core component that connects to a PBX to coilect incoming voice contacts, provide intelligent queuing, and collect historical data?
  • Question 8

    Which Avaya Aura Contact Center component requires the Communication Control Toolkit and Contact Center Multimedia components?
  • Question 9

    A customer with Contact Center Multimedia (CCMM) needs to create, modify, and monitor outboundcampaigns. Which CCMM tool, accessed from the Contact Center Manager Administration (CCMA) application, provides this functionality?
  • Question 10

    Which tool displays the status counts for each multimedia contact type?