Which Avaya Aura Contact Center component is the application agents used to handle voice and non-voice contacts?

Agents will use Disposition Codes after dosing an outbound contact.
For which purpose Is a disposition code used by agents?

Which Orchestration Designer intrinsic is used for Multimedia contacts?

When creating an Advanced Screenpops in the wizard you choose a screenpop launch event. What are the two launch event options? (Choose two.)

In a Voice and Multimedia Contact Center, incoming email messages are read from the Email server, processed using email rules, and are stored in a multimedia database. Which component, installed on Contact Center Multimedia (CCMM), connects to the Email server at regular intervals to access configured mailboxes?