You are adding an agent in Contact Center Manager Administration (CCMA) Contact center How do you add a corresponding user to the Communication Control Toolkit (CCT) as the agent to the Contact Center Manager Server (CCMS) database?

Which type of dialing Is it when the outbound call is made automatically after presentation to the agent?

Which statement about the web-based Contact Center Multimedia (CCMM) Multimedia Administration client is true?

A user is assigning a skillset to a call while creating a new outbound campaign.
What Is the result if the skillset field Is left blank?

The Data Import and Export tool is used to import bulk resources from the Windows network into the CCT database. Which file types are used to export resource configuration data fromthe Windows network for data analysis?