A business adoption barrier can be the lack of a customer stakeholder. This refers to the absence of an advocate within the customer's organization who supports the adoption of the solution and can drive internal change

Components of Key Performance Indicators that contribute to customer value achievement includethe quality of service performance data, which reflects the reliability and effectiveness of the service, and the speed to resolution of service requests, which impacts customer satisfaction and trust in the service provider. Both are critical for demonstrating the value delivered to the customer. References: Best practices in customer success management emphasize the importance of service quality and efficient resolution of issues as key drivers of customer value and satisfaction.