Customer A has 120 000 employees and a meeting booking system that is 20 years old It provides a personalized service that arranges all aspects of video conference meeting. This service includes 21 staff people globally. Customer A has invested in a video conferencing solution. Their desired outcome is to create a cost-savings self-serve approach to achieve business innovation through face-to-face communications.
Which two main barriers to adoption does the customer face? (Choose two.)

Which two steps in the customer lifecycle approach are owned by the sales and marketing team? (Choose two.)

A Customer Success Manager (CSM) is in a discovery session with customer leadership and explains elements to take them through the adoption journey for new solution implementation. Which information must the CSM understand from the leadership for a successful deployment journey?

The customer plans to relocate to a new building in the existing area to reduce cost. The company wants to retain talent through this transition. Which two business outcomes are critical to the company's success? (Choose two.)

Who confirms the use cases targeted in a Customer Success Plan?