Free Access Cisco.820-605.v2026-07-13.q144 Practice Test (Page 20)

Question 91

What is the main objective of customer success?

A.customer's reduction of risk

B.known and unknown features of our product and solutions

C.outcomes customers are trying to achieve

D.customer's return on investment

Question 92

In an onboarding session, introductions to new stakeholders were made, new KPIs were collated, and desired use cases were discussed. Which step does the Customer Success Manager take next?

A.Document the session, stakeholder interests, and metrics for leadership

B.Create a success plan to be reviewed with the customer at the next review meeting

C.Discuss new opportunities and new products to purchase

D.Provide technical configuration for development

Question 93

A customer is coming up for renewal in 180 days for three solutions. One of the solutions has not been fully enabled. The other two solutions are in regular use in production. How should the Customer Success Manager address the one solution that has not been fully enabled?

A.Contact the services team and request that they reach out to the customer and address the solution

B.Make the renewals manager aware that the one solution is not fully implemented

C.Investigate why the customer has not enabled the solution and work with the sales and renewals teams to address the issue

D.No action is needed because the customer will likely renew, and the issue can be addressed after the renewal

Question 94

As a Customer Success Manager, what is the most important metric to uncover during onboarding?

A.customer relationship

B.cost

C.benefit

D.value

Question 95

Which Key Performance Indicators contribute to customer value achievements?

A.employee usage and training volume

B.profit and risk reduction

C.product, services, and sales

D.cost, time, and customer satisfaction

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Question 91

Question 92

Question 93

Question 94

Question 95

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