Free Access Cisco.820-605.v2026-07-13.q144 Practice Test (Page 28)

Question 131

Which tool is used by Customer Success Manager to establish cross-functional alignment, ensure efficient execution and communication across a project team, and facilitate stakeholder management?

A.Health Index Report

B.Stakeholder Map

C.KPIs

D.RACI

Question 132

Refer to the exhibit.

Which initial action does a Customer Success Manager take?

A.Provide trending information on license types B and D and share with all stakeholders

B.Share the report with the customer point of contact for license types B and D and determine causes

C.Run analysis on all the license types used by the customer on all platforms

D.Inform the Sales Account Manager to position a new version of licenses types B and D with additional features

Question 133

Refer to the exhibit. What does this health score indicate?

A.The customer is unlikely to advocate for this product.

B.The customer needs to purchase more licenses.

C.The customer is unlikely to renew this license.

D.The customer needs to consume more of this product.

Question 134

Refer to the exhibit.

Based on the stage and health reflected, what must be the first priority of the success plan?

A.Design and propose a discount on product G.

B.Contact and collaborate with the individuals involved in the onboarding of product E.

C.Offer and encourage the opportunity for the customer to participate in a success story for product F.

D.Identify and document barriers that impact product C.

Question 135

Refer to the exhibit.

Which initial action does a Customer Success Manager take?

A.Provide trending information on license types B and D and share with all stakeholders.

B.Run analysis on all the license types used by the customer on all platforms.

C.inform the Sales Account Manager to position a new version of licenses types B and D with additional features.

D.Share the report with the customer point of contact for license types B and D 3nd determine causes.

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Question 131

Question 132

Question 133

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Question 135

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