Free Access Cisco.820-605.v2026-07-13.q144 Practice Test (Page 29)

Question 136

Throughout the customer lifecycle, opportunities can occur that lead to customers becoming advocates for the Customer Success Manager's company. Which two opportunities can lead to advocacy? (Choose two.)

A.green health scores over intermittent time periods

B.successful contract renewal

C.moments of success when the customer acknowledges progress

D.results that are not measurable

E.continuing results based on unexpected value

Question 137

What are two examples of expand opportunities? (Choose two.)

A.providing solution optimization services

B.adding headcount to manage solution by the customer

C.training on existing features

D.hosting an executive review

E.increasing license count

Question 138

What is the value proposition of customer success for customers?

A.reduction of risk

B.reduced time to value

C.expansion opportunities

D.impacting business outcomes

Question 139

Which outcome is the best that a Customer Success Manager ran achieve for a customer?

A.removing barriers so the customer achieves the fastest time to value possible from the solution they purchased

B.adoption of all the licenses and features the customer purchased leading to expansion to improve the customers' business

C.ensuring the customers deployment teams and end users are trained and ready to adopt the technology

D.full adoption of all the technologies the customer purchased

Question 140

What is covered in an enterprise agreement?

A.embedded software

B.bundled discounts

C.adjustable pricing

D.subscription license models

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Question 136

Question 137

Question 138

Question 139

Question 140

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