The administrator at Ursa Major Solar needs to make sure that unassigned cases from VIP customers get transferred to the appropriate service representative within 5 hours. VIP customers have access to support 24 hours a day.
How should this be configured?

Editing Records: Required fields are marked by which color?

The administrator wants to create 3 custom fields: an auto-number, a text field and a picklist. Is it possible?

Northern Trail Outfitters uses a custom object Invoice to collect customer payment information from an external billing system. The Billing System field needs to be filled on every Invoice record.
How should an administrator ensure this requirement?

Maximum number of values allowed in a controlling field is: