Question 106

The administrator at Cloud Kicks writes an assignment rule to send all cases created via email or the web to the Automated Cases Queue Any manually created cases should be owned by the agent creating them, however, the manually created cases now show the administrator as the owner.
What will the administrator find when troubleshooting this issue?
  • Question 107

    It is possible to share a custom object record manually
  • Question 108

    The administrator at Ursa Major Solar has created a custom report type and built a report for sales operation team. However, none of the user are able to access the report.
    Which two options could cause this issue?
    Choose 2 Answers
  • Question 109

    Universal Containers (UC) customers have provided feedback that their support cases are notbeing responded to quickly enough. UC wants to send all unassigned Cases that have been open for more than 2 hours to an urgent Case queue and alert the support manager.
    which feature should an administrator configure to meet this requirement?
  • Question 110

    Anytime an Opportunity is moved to Closed Won, Sales reps at Universal Containers (UC) are supposed to create a record on a child object of Opportunities called Survey Request.
    This action, however, does not always occur. Sales reps do not always populate all fields correctly.
    Which two tools should be used to remove permissions from Sales to create these records and automate record creation? Choose 2 answers