Which feature should a consultantconfigure to allow global service reps to call customers from within the lightning service console?

Which Search mechanism should be used to find Case Comments from within the Lightning Service Console?

UC has a telemarketing contact center with agents who cold-call prospects and follow-up on prospects that have been routed to them.Which metric should UC consider when designing the contact center? Choose 2 answers.

Which contact center type is most likely to implement Information Technology Infrastructure Library (ITIL)to align with industry best practices?

What are three best practices that should be used when deploying Salesforce functionality to production?
Choose 3 answers