Question 11
A credit card organization currently has multiple related change initiatives. The second initiative is taking longer than expected due to delayed access to subject matter expertise in a particular area. Which portion of the change management plan for the delayed initiative is directly impacted by this subject matter expertise requirement?
Question 12
Stakeholder analysis, change readiness assessments and the change characteristics indicate a high risk in your project. What would you include in your risk mitigation plan?
Question 13
During the execution phase, what can a change manager do to ensure the most effective use of people?
Question 14
What is the output from determining the organization's preparation for change?
Question 15
Which plan is used to document continuous improvement steps such as implementing tasks based on feedback and observations?
