Free Access ServiceNow.CIS-CSM.v2026-11-06.q127 Practice Test (Page 19)

Question 86

Which service catalogs are available out-of-the-box in the customer portals? (Choose two.)

A.Customer Service

B.Consumer Service

C.Product Service

D.Partner Service

Question 87

What are the recommended good practices when running implementation workshops?
Choose 3 answers

A.Guide the customer toward industry best practices

B.Give the customers the data they need so they can make an informed decision

C.Engage with customers to gain deep understanding of their organization

D.Any financial implication of a decision should be handled by the delivery and sales team

E.Enforce customers to adapt their processes towards the baseline processes

Question 88

Which one is NOT a dependency for the Customer Service Plugin?

A.Openframe

B.Task Activities

C.Communities

D.Skills Management

Question 89

What is required to synchronize fields from a parent to a child case(s)?

A.The advanced plugin (com.sns.pa.customer_service_advanced) needs to be activated

B.Major Issue Management needs to be installed and certain properties enabled

C.No action required, this is a standard Customer Service Management feature

D.The role of sn_customerservice.customer_case_manager must be assigned

Question 90

What feature does the Product Model and Catalog Items Relationship plugin enable?

A.Consumers can track what products they have purchased via the catalog

B.Agents are automatically proposed catalog items related to the chosen product on the case form

C.Customer service managers can track the financial cost of customer's subscribed services and the related requests

D.It provides a contextual service catalog based on the customer's subscribed services Most Voted

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