Free Access ServiceNow.CIS-CSM.v2026-11-06.q127 Practice Test (Page 20)

Question 91

Contextual Search framework is used for providing Knowledge search results in which of these scenarios?

A.Entering question in portal only

B.Both portal question entry and Record Producer

C.Record Producer only

D.None of the above

Question 92

What is the benefit of a phased release approach?

A.Team members schedules are able to synchronize

B.More time to develop stories

C.Delivery of core functionality quickly

D.Working across multiple systems of record

Question 93

Which of the following roles cannot update a consumer's record?

A.sn_customerservice_agent

B.sn_customerservice.consumer_agent

C.admin

D.sn_customerservice_manager

Question 94

What are common types of application record data that are imported during a CSM data migration?
(Choose two.)

A.Case

B.Chat

C.Knowledge Article

D.Accounts

Question 95

Which Business Rules are part of the Customer Service Management baseline configuration? (Choose two.)

A.Apply Role by Customer

B.Auto Assessment

C.Change Update to Close

D.Update Case Entitlement

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