Free Access ServiceNow.CIS-CSM.v2026-11-06.q127 Practice Test (Page 23)

Question 106

What are the ways the Customer Portal Locale feature can be used?
Choose 2 answers

A.Ensure only authenticated users can choose a language/locale on a customer service portal

B.Forward authenticated and guest users to a translated customer service portal

C.Allow authenticated and guest users to choose a language/locale on a customer service portal

D.Restrict access to a customer service portal based on where a user is physically located

Question 107

The Customer Support Portal default configuration provides the following channels to interact with customers?
(Choose two.)

A.Web

B.Social

C.Chat

D.Email

Question 108

What are the characteristics of Knowledge Categories?

A.Shareable across KBs: Yes ; Multi-Level: No

B.Shareable across KBs: No ; Multi-Level: Yes

C.Shareable across KBs: No ; Multi-Level: No

D.Shareable across KBs: Yes ; Multi-Level: Yes

Question 109

Which of the following allows you to install out-of-the-box Customer Service Management applications within your ServiceNow instance?
Choose 2 answers

A.Store APPs

B.XML unloads

C.Update Sets

D.Plugins

Question 110

ACME corporation wants to use ServiceNow CSM for supporting their customers through Twitter. What CSM entity would you recommend ACME to store the customer's Twitter profile details?

A.Not supported

B.Consumer

C.Personnel File

D.Account

E.Social Profile

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Question 106

Question 107

Question 108

Question 109

Question 110

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