How do you make an article visible in the featured content section?

The Standard Change Template [std_change_record_producer] table is extended from the _____________ table.

Which of these are considered configuration base items? (Choose three.)

A large company uses Salesforce across several departments. Each department has its own Salesforce Administrator. It was agreed that each Administrator would have their own sandbox in which to test changes.
Recently, users notice that fields that were recently added for one department suddenly disappear without warning. Also, Workflows that once sent emails and created tasks no longer do so.
Which two statements are true regarding these issues and resolution? (Choose two.)

Which one of the following incident reports might help managers predict staffing levels required?