Free Access ServiceNow.CIS-ITSM.v2022-04-30.q134 Practice Test (Page 12)

Question 51

Which of the following capabilities can be done by benchmarks? (Choose all that apply.)

A.Comparison by number of users

B.Comparison by industry

C.Auto-update process design according to selected peer

D.Identify improvement opportunities

E.Measure KPI Performance

Question 52

In incident management, which of the following states are considered active?

A.New, In Progress, On Hold, Resolved, Closed, Canceled

B.New, In Progress, On Hold

C.New, In Progress, On Hold, Resolved

D.New, In Progress, Resolved

Question 53

The test method above calls a web service that updates an external system with Account information and sets the Account's Integration_Updated__c checkbox to True when it completes. The test fails to execute and exits with an error: "Methods defined as TestMethod do not support Web service callouts." What is the optimal way to fix this?

A.Add Test.startTest() before and Test.setMock and Test.stopTest() after CalloutUtil.sendAccountUpdate.

B.Add Test.startTest() and Test.setMock before and Test.stopTest() after CalloutUtil.sendAccountUpdate.

C.Add Test.startTest() before and Test.stopTest() after CalloutUtil.sendAccountUpdate.

D.Add if (!Test.isRunningTest()) around CalloutUtil.sendAccountUpdate.

Question 54

Which table is used to store Q&A data for knowledge articles?

A.kb_social

B.kb_qa

C.kb_social_qa

D.kb_social_qa_question

Question 55

How to make the problem state move to "Resolved" instead of "Closed" when the "Accept Risk" button is clicked.

A.Change the value of problem property "problem.acceptrisk.move_to_closed".

B.Modify the logic in the UI Action "Accept Risk".

C.Modify the logic in the script include "Accept Problem Risk".

D.Modify the state mapping records in the Problem State Mapping table.

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Question 51

Question 52

Question 53

Question 54

Question 55

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