Which of the following statements is true regarding Catalog Client Scripts?

Universal Containers wants to use an external Web Service provided by a third-party vendor to validate that shipping and billing addresses are correct. The current vendor uses basic password authentication, but Universal Containers might switch to a different vendor who uses OAuth.
What would allow Universal Containers to switch vendors without updating the code to handle authentication?

Which two fields are used to calculate priority on an Incident?

Which of the following statements is true regarding incidents created for a VIP caller?

Which field on the incident table automatically tracks the TOTAL elapsed time between when an incident is created until the time it is resolved?