Free Access ServiceNow.CIS-ITSM.v2022-05-22.q262 Practice Test (Page 15)

The change management lifecycle steps, in order, include:

A.Creation and Scoping > Approval > Implementation > Resolution > Closure

B.Creation and Scoping > Approval > Implementation > Closure

C.Creation and Scoping > Approval > Control > Closure

D.Creation and Scoping > Implementation > Review > Closure

Which of the following statements is true regarding conflict detection for change requests?

A.All the mentioned statements are true.

B.Conflict detection can be run manually.

C.There is a scheduled job to update conflicts that runs on a periodic basis.

D.Conflict detection is executed every time an active change request is updated.

It is possible to import multiple word documents at the same time into a knowledge base.

A.False

B.True

In the baseline platform configuration, if a change approver rejects an approval for a normal change, what will the state of the change be set to?

A.Rejected

B.Assess

C.Closed Incomplete

D.New

Which of the following is a potential benefit of implementing incident management?

A.Reduction in the number of duplicate configuration items

B.Reduction in the time to fulfill requests

C.Reduction in the number of incidents caused by changes

D.Reduction in the time services are unavailable

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