Free Access ServiceNow.CIS-ITSM.v2022-05-22.q262 Practice Test (Page 9)

Question 36

Once an Incident is placed in a Resolved State, the Caller may no longer re-open the Incident.

A.True

B.False

Question 37

Which of the following is the goal of problem management?

A.Prevent problems and resulting incidents from happening, to eliminate recurring incidents, and to minimize impact of incidents that cannot be prevented.

B.Restore normal service operation as quickly as possible and minimize the adverse impact of incidents on business operations, thus ensuring that the best possible levels of service quality and availability are maintained.

C.Detect and correlate operational alerts or communications generated by infrastructure items to manage operations and prevent problems in the environment.

D.Manage improvement to IT processes and services in order to increase efficiency, effectiveness, and cost-effectiveness.

Question 38

You should activate surveys because they are not activated for incidents, by default.

A.False

B.True

Question 39

Which of the following statements is true regarding attaching workflows to requests?

A.A workflow must be attached to requests.

B.A workflow can be attached to requests but it is not mandatory.

C.One or more workflows can be attached to a request.

D.It is not possible to attach workflows to requests.

Question 40

Which of the following is NOT a consideration when determining the need for multiple service catalogs?

A.Services and Types of Service

B.Size of the company

C.Audience

D.Delegation of Catalog Administration

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Question 36

Question 37

Question 38

Question 39

Question 40

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