In the baseline platform configuration, which Incident Management function is limited to users with roles of either itil_admin or admin?

The test method above calls a web service that updates an external system with Account information and sets the Account's Integration_Updated__c checkbox to True when it completes. The test fails to execute and exits with an error: "Methods defined as TestMethod do not support Web service callouts." What is the optimal way to fix this?

What is the name of the view that can be configured to control the fields displayed when a user hovers over te reference icon next to a reference field?

Which of the following Service Catalog records may serve as a container for multiple Requested Items?

Which two relationship queries use the proper syntax? (Choose two.)
SELECT Id, Name, Account__r.Name FROM Contact WHERE Account__r.Industry