Free Access ServiceNow.CIS-ITSM.v2022-09-09.q264 Practice Test (Page 33)

Which of these are considered configuration base items? (Choose three.)

A.Computers

B.Accessories

C.Business Service

D.Applications

E.Servers

You should activate surveys because they are not activated for incidents, by default.

A.False

B.True

What is the correct order of steps to follow when working with inbound change sets?

A.Deploy, Validate, Monitor

B.Deploy, Monitor, Validate

C.Monitor, Deploy, Validate

D.Validate, Deploy, Monitor

Once an Incident is placed in a Resolved State, the Caller may no longer re-open the Incident.

A.True

B.False

Catalog item can appear only in one category.

A.True

B.False

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