Free Access ServiceNow.CIS-ITSM.v2022-09-09.q264 Practice Test (Page 32)

Question 151

A Parent Incident is updated to reflect a new Priority and a new Assignment Group. Which of the following represents corresponding updates made automatically to child Incidents?

A.Only the Priority is set on child Incidents

B.No automatic updates are made to child Incidents

C.The new Priority and Assignment Group are set on Active child Incidents

D.The new Priority and Assignment Group are set on child Incidents

Question 152

What are the most common ways to create problems? (Choose two.)

A.Manually using the Problems related list on a change.

B.Using the Create Problem UI action on an incident.

C.Manually using the Create New module.

D.Using the Create Problem Virtual Agent Conversation.

E.Using a third-party integration.

Question 153

A Knowledge Article can be associated with multiple Knowledge Bases.

A.True

B.False

Question 154

One of the features in ServiceNow ITSM is to keep monitoring configuration items and identify recurring issues.

A.False

B.True

Question 155

A developer is trying to decide between creating a Visualforce component or a Lightning component for a custom screen.
Which functionality consideration impacts the final decision?

A.Does the screen need to be accessible from the Lightning Experience UI?

B.Will the screen be accessed via a mobile app?

C.Will the screen make use of a JavaScript framework?

D.Does the screen need to be rendered as a PDF?

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Question 151

Question 152

Question 153

Question 154

Question 155

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