Free Access ServiceNow.CIS-ITSM.v2022-09-09.q264 Practice Test (Page 39)

Question 186

Which one of the following is NOT an addition of Knowledge v3 over the Legacy Knowledge?

A.In Legacy Knowledge, permissions were defined using roles and ACLs, whereas permissions are defined using user criteria in Knowledge v3.

B.Legacy Knowledge didn't have categorization, whereas categorization is available in Knowledge v3.

C.Legacy Knowledge could have only one knowledge base, whereas you can have multiple knowledge bases in Knowledge v3.

D.Legacy Knowledge could have only one workflow for all articles, whereas you can have multiple workflows in Knowledge v3.

Question 187

When creating a variable to identify a location for a catalog item to be delivered, the most likely variable type to choose would be _____________.

A.Reference

B.Single Line of Text

C.Select Box

D.Break

Question 188

Which of the following can be achieved by a user with itil role? (Choose four.)

A.Delete CI

B.Add CI to Change Request

C.Associate CI to Task

D.Create CI Class

E.Create CI

Question 189

What type of record can be created from an incident record from the workspace view to track and manage opportunities for improving a service or process?

A.Opportunity task

B.Improvement task

C.Improvement initiative

D.Opportunity initiative

Question 190

Which of the following statements is true regarding conflict detection for change requests?

A.Conflict detection is executed every time an active change request is updated.

B.There is a scheduled job to update conflicts that runs on a periodic basis.

C.Conflict detection can be run manually.

D.All the mentioned statements are true.

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Question 186

Question 187

Question 188

Question 189

Question 190

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