Building strong and lasting relationships with suppliers involves effective communication and collaboration.
Regular meetings provide an opportunity for both parties to discuss plans, address challenges, and find solutions together. By engaging in open dialogue, the customer can foster trust and mutual understanding, leading to better long-term relations. While other actions such as developing clear purchase orders, training purchasing staff, and creating opportunities for quality engineers are important, regular meetings directly contribute to ongoing cooperation and problem-solving1.
References:
* ASQ Certified Manager of Quality/Organizational Excellence
* CMQ/OE Excellence Certified Manager of Quality/Organizational - ASQ
* QASEC - ASQ CMQ/OE, Manager of Quality Organizational Excellence Canada

Stakeholder analysis is a tool used to identify key stakeholders for a project or activity, understand their positions, and develop cooperation between the stakeholders and the project team. The main objective is to ensure successful outcomes for the project or the changes to come. It involves assessing the interest, influence, and importance of those with an interest in an issue, which aligns with option C. This tool is not solely focused on understanding the requirements of key customers, nor is it a statistical method for identifying elements that result in loyalty. While it does address stakeholders' needs, its primary function is not just for a change to be successful but to understand and manage the various interests and influences of all stakeholders involved1.
: 1: ASQ Resources - Stakeholder Definition & Analysis.

The ASQ Certified Manager of Quality/Organizational Excellence Handbook offers comprehensive guidance for professionals dealing with organizational challenges. In the context of implementing a new information system, the following aspects are relevant:
* Strategic Alignment: The Corporate IT Director should ensure that the new information system aligns with the organization's strategic goals. Integration across different functions (vertical alignment) and departments (horizontal alignment) is crucial. This alignment ensures that the system supports the overall business objectives.
* Risk Management Assessment: The Corporate IT Director should conduct a thorough risk assessment related to the new information system. This assessment involves identifying potential risks, evaluating their impact, and developing mitigation strategies. Risks may include technical issues, data security vulnerabilities, or disruptions during the transition.
* Resource Availability: Adequate resources (both human and technological) are essential for successful implementation. The Corporate IT Director should ensure that the organization has the necessary resources to support the new system. This includes skilled personnel, hardware, software, and infrastructure.
* Training and Transition: While not explicitly mentioned in the options, creating a project timeline for training teams across the region (option C) is also important. Proper training ensures that employees can effectively use the new system. Additionally, planning for a smooth transition from the old system to the new one minimizes disruptions.
In summary, the Corporate IT Director should focus on strategic alignment, risk management, resource availability, and effective training to manage the organization's performance and risks associated with the new mandatory information system1.
:
The ASQ Certified Manager of Quality/Organizational Excellence Handbook, Fifth Edition. Sandra L.
Furterer and Douglas C. Wood. Published 2021. Link

The Certified Manager of Quality/Organizational Excellence (CMQ/OE) plays a critical role in facilitating and leading team efforts to establish and monitor customer/supplier relations, including measurement systems. In this scenario, the project team, which includes representatives from internal customers and internal suppliers, collaboratively develops the necessary measurements. The CMQ/OE's expertise in quality management principles and tools can guide the team in selecting appropriate metrics and ensuring alignment with organizational goals2.
References:
* ASQ Certified Manager of Quality/Organizational Excellence (CMQ/OE) Body of Knowledge (BoK)
* ASQ Certified Manager of Quality/Organizational Excellence Fact Sheet
* ASQ Manager of Quality/Organizational Excellence Syllabus and Exam
* ASQ Certified Manager of Quality/Organizational Excellence