The correct order to create a new service organization starts with clarifying the service strategy (2), then educating the organization (4) to ensure that everyone understands the strategy and their role in it. Following that, implement new tactics at the front line (1), and finally, evaluate the present level of service quality (3) to assess the effectiveness of the changes.
: Service quality and management literature, which outline the strategic approach to creating or improving service organizations.

Involving critical suppliers early in the development process can significantly reduce the time to market for new products. These suppliers can provide valuable insights into the manufacturability of the design, potential cost savings, and innovative materials or processes. By collaborating closely with these suppliers, companies can streamline the design process, reduce the need for later modifications, and ensure a smoother transition from development to production.
: This approach is supported by the ASQ Manager Of Quality/Organizational Excellence, which emphasizes the importance of establishing and monitoring customer/supplier relations and involving key stakeholders in strategic planning and deployment initiatives1. Additionally, it aligns with the principles of organizational excellence that advocate for the engagement of all levels of the organization in continual improvement, including the integration of suppliers into the development process2.

Including the long-time employees in the training development process has several benefits:
* Expertise: The seniors have extensive experience and knowledge. Involving them ensures that the training content aligns with the organization's specific context and challenges.
* Ownership: When employees participate in creating something, they feel a sense of ownership and responsibility. Their involvement can lead to better engagement and commitment to the training.
* Buy-in: By being part of the development team, the seniors are more likely to support and endorse the training. Their positive attitude can influence other employees.
* Relevance: The seniors can provide insights into what works and what doesn't based on their experience. This helps tailor the training to address real-world issues.
In contrast, requiring attendance or providing data from other organizations may not address the seniors' skepticism effectively. Starting with top management might not directly involve the seniors in the process, potentially reinforcing their negative perception.
: 1ASQ Certified Manager of Quality/Organizational Excellence