Free Access ASQ.CMQ-OE.v2025-11-13.q421 Practice Test (Page 41)

Which of the following is the least desirable goal of the customer- supplier relationship?

A.Prohibit less capable suppliers from entering the market.

B.Maximize return on investment.

C.Ensure high levels of quality in incoming materials.

D.Satisfy shared customers further along the customer-supplier chain.

When a project requires collaboration among different functional areas, the first step for the project manager should be to

A.choose project members on the basis their previous project experience

B.develop a schedule that includes all project activities from beginning to end

C.gain support from the managers whose staff will be serving on the project

D.determine who should attend project update meetings

Which of the following actions will help transform the culture of a traditional organisation to one that supports a total quality philosophy?

A.Surveying internal customers and external end-users to determine product successes and failures

B.Recognizing employees as collaborators in a network of interrelated processes

C.training individual employees to be able to fulfill functional roles anywhere in the organization

D.Rewarding the top performing individuals, departments, and divisions in their competition

An organization's environmental scanning process has uncovered the following:
They have an underutilized core competency.

Their research and development capability is well recognized.

Retention of their best performers is a problem.

A new technology from another country can be employed in developing a whole new product family.

What technique/tool was most likely used to categorize and analyze these and other similar data?

A.SWOT analysis

B.Priorities matrix

C.Quality function deployment

D.Process map

All except one of the following could be a benefit to a supplier in a partnership or alliance with a customer.
Which one?

A.Enabled to plan long-term production volume based on customer 's forecast of demand

B.Win-win relationship

C.Eliminate legal risks

D.Sharing of resources

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