Question 56
Six sigma (3.4 defects per million) is a system for improvement developed over time by Hewlett-Paard, Motorola,
General Electric, and others in the 1980s and 1990s. The aim of six sigma is:
General Electric, and others in the 1980s and 1990s. The aim of six sigma is:
Question 57
Health plan databases are an excellent source of data for quality improvement projects particular projects that have
_______________. For many years, health plans have used a variety of means to collect data on their performance,
track the management of care received by their numbers and direct program in disease management and care
management.
_______________. For many years, health plans have used a variety of means to collect data on their performance,
track the management of care received by their numbers and direct program in disease management and care
management.
Question 58
He used his understanding of statistics to design tools to respond to variation. Following his arrival at Western Electric
Co. in 1924, Shewhart introduced the concepts of common cause, special cause variation and statistical control. He
designed these concepts to assist Bell Telephone of repairs within its transmission systems. Who is he?
Co. in 1924, Shewhart introduced the concepts of common cause, special cause variation and statistical control. He
designed these concepts to assist Bell Telephone of repairs within its transmission systems. Who is he?
Question 59
A social service department regularly monitors the number of inappropriate referrals, the timeliness of discharge
planning, and the number of days of discharge delays. What additional monitor should be added to evaluate the
appropriateness of social service interventions?
planning, and the number of days of discharge delays. What additional monitor should be added to evaluate the
appropriateness of social service interventions?
Question 60
The primary benefit of adopting a countrywide or global uniform set of discharge data is to: