Case-mix adjustment accounts for the different types of patients in institutions. Adjustment should be considered when hospital survey results are being released to the public.
The characteristics commonly associated with the patient reports on quality of care are all of the following EXCEPT (Choose two):

In earlier formulations, responsiveness to patients' preferences was just one of the factors seen as determining the
quality of patient clinician interpersonal relationship. But, now it is translated into many factors. Which of the
following is out of such factors?

Advantages of prospective data collection are all of the following EXCEPT:

During improvement in healthcare system, because of a combination of technical complexity, system fragmentation, a tradition of autonomy, and hierarchical authority structures, overcoming the "daunting barrier to creating the habits and beliefs of common purpose, teamwork and individual accountability" necessary for spread and sustainability will require (Choose two):

Today's patients' perception of the quality of our healthcare system is not favorable.
In healthcare, quality is household word that evokes great emotion, including (Choose two):