Today's patients' perception of the quality of our healthcare system is not favorable.
In healthcare, quality is household word that evokes great emotion, including (Choose two):

Although Lean thinking focuses on removing waste and improving flow, it also has some secondary effects such as:

In healthcare, many terms call for more precise operational definitions that how do an organization define the terms
such as:

Healthcare organizations' ability to deliver high-quality, patient-centered care to their members and patients depends
in part on their understanding of basic customer service principles and their ability to integrate these principles into
clinical settings. Healthcare organizations should pay attention to customer service for several reasons. Which of the
following is NOT out of t hose reasons?

According to Joint Commission standards, the safety program must include all of the following EXCEPT: