Juran Trilogy includes all the following sub-points under the major heading of quality planning EXCEPT:

The downside to asking nursing staff to perform data collection is that can district nurses from their direct patient care responsibilities.
A better approach would be:

Interpersonal relationships are the fundamental part of a management system. They basically coordinate activities of different departments in a unit.
What is the role of Interpersonal relationships in Healthcare delivery systems?

Experts on delivering superior customer service suggest that healthcare organizations adopt the following set principles EXCEPT:

When groups are asked to evaluate how effective they are with respect to will, ideas and execution, they consistently
provide bothersome answers. Self-assessment to hundreds of healthcare professional is administered in United States
and abroad. Most respondents mark: