For example, if you are using a survey to gather patient satisfaction feedback by email, you would not send a survey t
o ever y patient. You would start by sending surveys t o roughly 50 percent of the patients an see how many are
returned. This limited survey allows you to determine the response rate. Assume that 25 percent of these patients
return the surveys. The next task is to determine how representative of the total population these respondents are. To
test this question, you need to develop a profile of the total population. Typically, this profile is based on standard
demographics such as gender, age, type of visit, payer class, and whether the respondent is a new or returning
patient. If the distribution of these characteristics in the sample is similar (within 5 percent) to that found in the total
population, you can be comfort able t hat your sample is reasonably representative of the population. If the
characteristics of the sample and the population show considerable variation, however, you should adjust your
sampling plan. This example clarifies that:

Stratification is the separation and classification of data into reasonably homogenous categories.
It allows understanding of differences in the data caused by all of the following EXCEPT:

__________ accounts for the different types of patients in institutions. Adjustments should be considered when
hospital survey results are being released to the public.

The ability to report survey results at an actionable level is critical; in most cases, actionable level means (Choose two):

The comparative norm (e.g. expected rate) in the comparison analysis is the ____________ if the measure is risk adjusted and the comparison group mean if the measure is not risk adjusted.