What permission you need for manage milestone and entitlement ? Choose 2

The administrator at Cloud Kicks has been requested to provide access to the Leads object to a contractor. The contractor currently has a profile that has access to a project management app within Salesforce. The contractor should only have View access to all of the Lead records.
What should the administrator handle this request?

What be indicator factor that will explain user is above in forecast hierarchy.

Agents can file vacation leave request that must be approved by the manager. An agent is unable to submit the request. What could be the possible cause?

At Ursa Major Solar, there is an account owner by a user with the role of Galaxy manager. Two users with the same profile are both assigned to the sub-role, Galaxy Subordinate. However, only one can access the account.
What is the reason only one user can see the account record?