What are the similarities of customizable and collaborative forecasting? Choose2

After a recent release, users report that the look and feel of the app they use is different. Fields are appearing in a different place on the page, related lists are missing, and tabs are rearranged.
How should an administrator troubleshoot this?

The sales manager at Universal Containers would like a dashboard to view each of the sales representative's opportunities, accounts, and related cases. What is a recommended solution?

Universal containers is using a web-to-lead from to collect contact information on people interested in its product and wants to ensure that these leads are contacted in a timely manner. The following actions are required:
* send the lead an email with appropriate product information, depending on which product was selected on the web-to-lead form
* Assign the appropriate salesperson to be the lead owner, depending on the product selected
* create a task for the salesperson to follow up with the lead.
At a minimum, which combination of salesforce automation tools will be
required to meet these requirement?

While reviewing the quarterly forecast, a manager notices the newest team member is missing in the forecast- After looking at a few the manager can see where the sales representative has closed six opportunities this month and has three additional opportunities m progress.
Where should the administrator start troubleshooting?