A.On a utility bar of the Lightning App

B.On the Calendar right hand panel

C.On a record Highlights Panel

D.On a record Activity Feed list

A.Create an email template to send articles as PDF attachments.

B.Enable agents to create their own personal articles.

C.Enable suggested articles on new cases.

D.Enable article customization for open cases.

E.Enable article submission during case close.

A.Cases created by type.

B.Open cases by reason.

C.Case volume by channel.

D.Average case stage duration.

A.Increase the number of agents.

B.Employ surveys to confirm customer satisfaction.

C.Enable templates for written responses.

D.Improve the agent interface.

A.Links the Chatter message to Twitter

B.Ties the Chatter message to a topic

C.Indicates the name of a group in which to place the Chatter message

D.Indicates a clickable URL hyperlink