Free Access Salesforce.CRT-261.v2022-09-24.q149 Practice Test (Page 5)

Question 16

Which application will allow a client to enable Ideas on a public website?

A.Self-service portal

B.Customer portal

C.Partner portal

D.Sites

Question 17

What metrics should a contact center manager consider to measure adoption of Salesforce Knowledge? (Choose 2)

A.Number of articles attached to a case

B.Number of cases escalated by agent

C.Number of solutions created by agent

D.Number of articles created by agent

Question 18

What are three considerations when adding a report chart to a Console Component? Choose 3 answers

A.The report chart is added to the Page Layout.

B.The report is shared with a Chatter Group.

C.The report contains a chart.

D.The report is a Summary or Matrix report.

E.The report has a standard Report Type.

Question 19

Which step should a consultant take to import articles into Salesforce Knowledge? (Choose 2)

A.Map articles with HTML sections to rich text area fields

B.Use the data loader to import unstructured articles

C.Create a separate .csv for each article type

D.Use change sets to import data categories

Question 20

Cloud Kicks (CK) provides support 24 hours a day, 7 days a week. CK contracts with an external third-party help desk to provide support outside of normal business hours.
The external service agents and external support managers use Experience Cloud to create cases. External support managers need to view and execute reports with the ability to "Run as specified user.
What is the recommended Experience Cloud license to meet the requirements?

A.High Volume Customer Portal

B.Customer Community Login

C.Partner Community Login

D.Service Cloud Portal

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Question 16

Question 17

Question 18

Question 19

Question 20

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