A.Leverage Live Agent for web-based chat.

B.Implement Salesforce Knowledge on a portal.

C.Enable service contracts and entitlements.

D.Implement Salesforce Console for Service to support agents.

A.Field Service Lightning

B.An AppExchange Solution

C.Customer Community

D.Lightning Service Console

A.Create a custom Visualforce page to display case list view, external system, and knowledge articles

B.Configure the Salesforce Console for Service, add Visualforce components, and activate the Knowledge sidebar.

C.Configure the Salesforce Console for Service, integrate the external system, and enable Knowledge

D.Configure the agent console and display the articles, case view, and external system custom object

A.First Call Resolution

B.Time to Answer

C.Average Handle Time

D.Service-Level Agreements

A.Answers can be exposed to partner portal users

B.Escalate a question to a case

C.Knowledge articles can be created from Answers

D.External users can subscribe to Answers

E.Select best answers for questions.